Ryerson.com access

I forgot my password and/or user name.

You can reset your password by clicking the LOG IN button in the top corner of the screen. After being directed to the next screen, select Forgot Password? Next, enter your username/email address and hit RESET. This will send an automatic email to your inbox with instructions to reset your password. If you forgot your user name, contact our customer service department at 1-855-Ryerson or contact us .

What features are available if I sign up for an account?

  • Purchase metal anytime, 24/7
  • Access to real-time inventory availability
  • My Orders – customers can check the status of orders entered online as well as orders entered by a Ryerson Associate
  • Electronic Mill Test reports for purchased products
  • Recent Purchases catalog
  • Faster order entry with personalized Shopping Lists
  • Duplicate previous orders into new orders

Saving an e-Quote

How do I save an e-Quote?

Once you get current pricing, whether in the Cart, a Shopping List, or Quick Part Search, there is a blue “Create E-Quote” button. After clicking this button, a popup appears allowing you to name your e-Quote. Finally, click the “OK” button and now your e-Quote will appear on the Quotes page. 

Can others in my company order an e-Quote that I have saved?

Yes, if that person is either a Customer Administrator or a Buyer they can order an e-Quote that was created by a different user. Customer Administrators, Buyers and Inquirers have the ability to create e-Quotes. 

 

Why can’t I save what is in my cart to an e-Quote this time?

You are unable to save a e-Quote within your cart if material is out of stock. If after running a Pricing and Availability within your cart, there is a TBD shown the items cannot be priced at this time. Because a price cannot be determined, you will be unable to save this selection as an e-Quote.

 

How do I see the saved e-Quotes on my online account?

Click on “Quotes” in the menu. From the Quotes pages, your saved e-Quotes will appear within a list. To quickly find a saved e-Quote you may search for it by: Name, Quote Number, and Start Created data and End Created Date. 

 

How long is my e-Quote good for?

You can see your e-Quote expiration date on the quote header page or on in the e-Quote.

 

Your e-Quote is typically good for 5 calendar days or until the end of the month, whichever comes first. Note: There may be times which market conditions effect the validity length of the e-Quote. Ryerson reserves the right to change e-Quote validity without notice, all quotes to be confirmed at time of order.

What is the difference between a “Shopping List” and a saved “e-Quote”?

A shopping list is a list of parts you can save to make future, repeat purchases quickly. However, a shopping list does not hold a price for the items, you must recheck for Pricing and Availability on these items each time you make a purchase. An e-Quote however, saves the price on the items for a limited time, allowing you to purchase with a saved price. 

Why did I lose my prices on my e-Quote?

There are several reasons why you may have lost your price on your e-Quote. Your e-Quote may have expired if it is older than 5 days or it is the start of the new month. If you add your e-Quote to your cart and there are already items within the cart, your e-Quote price will become invalid. 

How do I search for my e-Quote?

First, click on “Quotes” in the menu. Once you are in the Quotes page you can search for your quote by: Quote Name, Quote Number, and Creation Date. You may also use the Search Quote Lists box, in the upper right-hand corner of the page, to search for your quote. You can filter your search results by: All Quotes, Valid Quotes, Expired Quotes, Ordered Quotes and Invalid Quotes.

I have other items in my cart, Can I add an e-Quote to my cart and keep the quoted price?

No if you currently have items within your cart and add an e-Quote to your cart a popup message will appear informing you that your pricing may change. The price associated with your e-Quote will no longer be valid if you add it to the rest of the items within your cart.

What is the difference between edit and view mode?

Within the edit mode, you can select either all the items within your e-Quote or just certain items by checking the box next to the item. After selecting your items, three new options become available. You can now: delete selected items from your e-Quote, copy your items to a new e-Quote or check the pricing and availability on the items.  

Managing your account

I am the Customer Administrator for my company. How do I add a new user?

  • Select "Settings" from the menu.
  • Within the Settings page, select "Admin" from the right side of the menu.
  • On the left side of the screen under Customer Admin, select "Manage Users" and then click the Add User button.
  • Complete the user profile. (We suggest using the person's email address as their username).
  • Assign the new user one of the following roles:
  1. Customer Administrator - Has full use of the site.
    • Can create and distribute usernames and passwords and update employee information, including deleting/adding employees and security role changes.
  2. Buyer – Able to enter and view orders, check order status, as well as create shopping lists.
  3. Inquirer –Can view order status, check stock availability and pricing in a shopping list.
    •  May not place orders or view user information.
  4. Consumer – Able to view stock status only.
    • May not place orders, view net price or account information.
  5. Order Status - View order status only.
    • May not place orders, view net price, check availability or account information.
  • Save your selection(s).
  • Select Resend Verification email to send the new user a login notification email.

How do I remove a user?

If you are an Account Administrator, you have the ability to add your colleagues to the site, as well as remove them.

  • Select Settings from the menu. Within the Settings page, select Admin from the right side of the menu.
  • Click on “Manage Users” on the left hand navigation section.
  • Search for your employee. Once you have results, click the “Edit” button and then click on the Delete button.

Our previous Customer Administrator is no longer with our company. How do we get a new customer administrator set-up?

Please call our customer service department (1-855-Ryerson) or contact us and provide the name, email address and phone number of your company’s former Customer Administrator. You will also need to provide the name, email address and phone number of your new Customer Administrator.

Can I set a default Unit of Measure (UoM)?

Absolutely,

  1. First log in to your account.
  2. Next, click the Account dropdown menu next to the cart in the Ryerson.com header .
  3. Select Change Default UOM. You will see the default unit of measure is automatically LBS.
  4. For each form of material that you use, select the Quantity UOM and Pricing UOM you prefer. If you do not change a category, it will keep LBS as the default selection.
  5. Finally click Save.

You will now see your new UOM default selections in our catalog.

 

Placing your order

Can I order on a credit card?

Absolutely! We accept VISA, MasterCard, American Express and Discover.

How do I change the ship-to address on my account?

To Change your current ship-to-address to a pre-registered shipping address:

  1. Select Ship and Payment from your Cart. The address within the blue highlighted box is your default ship-to-address.
  2. Select the alternate pre-registered shipping address where you'd like your order delivered.
  • Note: Only the first four ship-to-addresses are visible in the drop-down menu. Select show more to see a full list of your pre-registered addresses.

To register a new shipping address to your account:

  1. Call our Customer Service department (1-855-Ryerson) or your Ryerson Sales Representative to register a new shipping address or adjust an address on a current order.
  • Note: It may take up to two business days for newly registered addresses to appear under your online account.

Can I view pricing and/or availability on items without adding them to my cart?

Absolutely! There are many ways to do this:

In the Catalog or Recent Purchases click check stock to see material availability.

OR

Under Quick Part Search, enter the part number (s) and quantity of items you'd like to order and select "Add Below" or "Add More" for each item. Check the box next to the item number to activate the Check Pricing and Availability button. Finally, click the Check Pricing and Availability button. 

OR

Once a shopping list is created, mark the check box next to the items you would like, and click the Check Pricing and Availability button. 

Is there a faster way to place my order?

Express Checkout makes it faster to submit your order. In the Catalog, after adding an item to the Cart, you will see the "Express Checkout" button as an option. You can also access Express Checkout by clicking on the Cart icon and selecting Express Checkout. 

 

What is the difference between Express Checkout and Go To Cart?

Go to Cart is the standard way to checkout. from there you can receive pricing, delivery dates, and material availability. You can go to the "Ship and Payment" tab and select your drop ship locations, add delivery instructions and enter credit card info to place orders. The next stop would be the Submit Order screen where you enter your Purchase Order number and review your order before submitting it.

Express checkout fast forwards you to the Submit Order screen. You will receive pricing and material availability only. then you enter your Purchase Order number and click submit.

Did you click on Express checkout by accident, or do you need the delivery date before making a decision? Just click on the "REVIEW CART" icon at the top of the screen and you can proceed through the standard " Go To Cart" screens.

Why does my order show different shipping dates?

If you have different items within one order, those items may not be shipped from the same warehouse, and/or the availability may differ. However, you can have all the items shipped on a single date. To do this click on the Ship and Payment tab within your cart. Under SHIPPING INFORMATION there are two check boxes. Click on HOLD TO ORDER SHIP COMPLETE. If you select this option, we will hold all the items until the last shipping date.

 

I placed my order, what next?

Will my existing Ryerson sales representative be able to see my order?

Yes, your Ryerson Sales Representative will be able to view your order in our standard system.

In addition, you can allow your Sales Representative to receive an automatic copy of your sales acknowledgment. To allow your Sales Representative to receive a copy, add them to your additional email addresses.

To do this:

  • Select "Settings" in the menu
  • Choose Personal Information 
  • Under Personal Information, find "Additional Email Addresses"

Within this box you can add the email of your Sales Representative or anyone else that you would like to receive an email acknowledgement of your sales order. You may add multiple email addresses by separating them with a comma. Finally, click save.

How can I access a Mill Test Report?

You can view mill test reports under the My Orders section for an order placed with Ryerson, including both online orders and those placed directly with a Sales Representative. The test report link will appear for each item once the order is completed and shipped. For orders older than six months, please contact your Sales Representative. 

How do I check on my order?

Select My Orders from the menu. You can search by your Purchase Order Number, your Part Number, Transaction Number, Ryerson Sales Order, or by Date. Click on the Ryerson Sales order to review the details of your order.

How do I duplicate my order?

Click on My Orders. Once you have located your previous order details, place a check mark in the line item box you need, then click the blue ADD SELECTED TO CART button. If you would like to reorder all items, click the yellow ADD ALL TO CART button.

Can I change my order after I submit it?

Once you have submitted your order online, you no longer can make changes to that order through the website. You can utilize Live Chat or contact your Ryerson Sales Representative to request changes.

Custom cut metal

What items can I cut on Ryerson.com?

You can cut the following items:

  • Plates cut to shapes: Rectangles, Squares, Circles, Rings
  • Sheets cut: To width and/or to length
  • Cut to Length: Bar, Tube, Pipe, Angle, Channel, Beams, Tees

How can I sort for items that I can cut in the Ryerson catalog?

In the middle of the catalog page is a checkbox next to a scissors icon and CUT TO SIZE AVAILABLE. After checking this box, the items in the Catalog will be filtered to show only the items that offer cutting as an option.

 

How can I tell if an item can be cut on Ryerson.com?

There are two wats to tell if an item can be cut depending on whether you are in your Cart, the Catalog, Recent Purchases, Shopping Lists or My Orders.

Within the Cart, there is a Define Cut box. If the box is missing the item cannot be cut online. Please contact your Sales Representative to cut those items. 

In the middle of the catalog page is a checkbox next to a scissors icon and CUT TO SIZE AVAILABLE. After checking this box, the items in the Catalog will be filtered to show only the items that offer cutting as an option.

Not sure which process or finish to select?

Within the Catalog or in your cart, click the Define Cut button. This will prompt a popup to appear. Next to the Process and Finish labels are two question marks. By selecting these, a text box will appear that explains the recommended Process or Finish. See the examples below.

Can I change an item to be cut after it is in my cart before I submit my order?

Absolutely! Just click the "+Add" button next to the CUT TO SIZE label on the right side of the item or click the Define Cut button. This will activate the cut box for you to add your cut specifications.

Do you need a custom cut sheet size?

If you need 1000 lbs or more, you may want to click the "View Coils" link within the Catalog. There you can access the Ryerson coil inventory to cut to length directly from coil to a custom size sheet to save you time and money. Please note that this feature is only available in the northern part of the U.S. and Canada.

What is the difference between a Define Cut button and the Need a Custom Size link?

By clicking the "Define Cut", you can cut standard size stock sheets to the size you need. Using this you can cut to width and/or length.

If you need 1000 lbs or more, you may want to click the "View Coils" link within the Catalog. There you can access the Ryerson coil inventory to cut directly from coil to a custom size sheet to save you time and money. Custom size is cut to length only.

Please note that this feature is only available in the northern part of the U.S. and Canada.

 

Barcode Scanning

What is Barcode Scanning?

Barcode scanning allows you to have either a Ryerson part number or your own customer number, added to a barcode. These barcodes can be used for quicker more efficient ordering on Ryerson.com. Barcode can be created in four different formats:

  • Shelf tags that can have adhesive backs and are element resistant to make sure your barcodes won't be ruined.
  • Ring tags with individual barcodes.
  •  Sheets, in case you would like to have your barcodes next to a machine or placed at a buyer's desk. These sheets can be placed in binders or hooked on rings.

Below is an example of a Ryerson Barcode.

How do I use Barcode Scanning?

Barcode Scanning works with any current mobile device with an autofocus camera. You can use either a Tablet or a Smart phone, again provided that the device has an autofocus camera. To begin using your mobile device to scan your barcodes, follow these steps:

  1. Go to the homepage of Ryerson.com on your mobile device.
  2. There are several places you can access the barcode scanning camera.
    • Within the blue header menu click on the search icon. This will expand the search bar.
    • Tap the Cart icon in the top right corner of the blue menu bar. Once in the Cart page, scroll to the bottom and select Add More to Cart. From here you will see the camera icon in the Quick Add To Cart page. (see figure 2)
    • Select Quick Part Search from the main menu and you will see the camera icon on the Quick Part Search Page. (see figure 3)
  3. Within the search bar there is an icon of a camera.
  4. Tap the camera icon and the barcode scanning camera page will appear (see figure 2).
  5. Center the scanning box over your barcode and it will automatically scan.
  6. Once your item appears on the screen tap the continue button.
  7. You will be now directed to the items product page, on this page input your desired quantity and select your desired Unit of Measure. After selecting your choices you can tap the ADD TO CART button.

Note: If the scan does not recognize the bar code you will receive the message "item not found". In this case please contact your Sales Representative for further troubleshooting.

 

(Figure 1 Ryerson online homepage)

 

(Figure 2 Cart page)

 

(figure 3 Quick Part Search)

(Figure 4 Barcode Scanning Screen)

What are the benefits of Barcode Scanning?

There are many benefits from using Barcode Scanning for you as a customer. including:

  • Aiding your company in an effort to go paperless and be more environmentally responsible.
  • Reducing the number of errors during the buying process that are caused by passing handwritten notes from one person to the next. Instead, Barcode Scanning allows one person to quickly scan the necessary items and confirm the material right on their phone or tablet.
  • Increasing efficiency, by reducing the number of steps for selecting the products needed for reorder. You are able to simply scan your item's barcode and add your desired quantity on your phone or tablet. Barcode Scanning also makes adding items to lists on Ryerson.com much quicker and simpler, allowing you to complete this right from your material rack.

How do I get Barcode Scanning?

Please contact your Sales Representative to begin the process to setup and receive your barcodes.

Printing

How do I print?

Within the top blue menu of each Ryerson website page there is a printer icon in the left corner. Click this icon and your printer application will activate and will show the print preview of your current screen.

What can I print?

You can print any page that is on Ryerson online. This printing functionality provides you with the ability to save hard copies of any orders or quotes that you may receive on Ryerson's website. 

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